Questions
Frequently asked questions
What exactly is the free online checkup?
A one-page report on how your business shows up online: your Google profile, reviews, website, and social pages, plus the three quick fixes I'd make first. It takes about 15 minutes to go over, costs nothing, and is yours to keep whether you hire me or not.
Which plan should I start with?
Most local businesses start with Growth: it covers your Google profile and reviews plus regular Facebook and Instagram posts. Essential is a good fit if you mainly need your Google presence in shape, and Mastery adds a simple website and automated follow-ups. The free checkup will make the right choice obvious, and you can change plans as you grow.
Do I need to be good with computers or social media?
No. That's the whole point. I handle the setup and the ongoing work. If you can send a photo from your phone, you're all set.
Do you use AI? Will my posts sound robotic?
Yes, I use AI tools to draft posts, replies, and emails. That's how I keep prices affordable. Everything is written in your voice from a style guide we set up together, and I review the work before it goes out. You approve any reply to a complaint or negative review.
Who owns my accounts and website?
You do, always. Your Google profile, social pages, domain, and website stay in your name. You add me as a manager, so I never need your password, and if you ever leave, you simply remove my access.
Is there a long-term contract?
There's a 3-month minimum so the work has time to make a difference. After that it's month-to-month, and you can change plans or cancel.
Can I pay in advance?
Yes. Pay in full for 6 months and save 5%, or for 12 months and save 10%. For example, Growth is $1,989 for 6 months or $3,769 for 12 months instead of $349 a month. The discount applies to monthly service fees, not ad spend. If you cancel, any unused prepaid months are refunded pro-rata.
Who owns my customer list?
You do. With the loyalty add-ons, your customer list stays in your own account under your business name, and you keep it if you ever leave. Texts only go to customers who opted in.
Is ad spend included in Roar Ads?
No. You pay Google or Meta directly on your own card, so you always see exactly what was spent. We recommend at least about $500 a month. Our monthly fee covers managing the ads, a weekly lead review and a monthly results report. Nobody can honestly guarantee ad results, and we don't.
Is there a setup fee?
Normally there's a one-time setup fee ($299, or $499 with a website), plus a setup fee for some add-ons. Sign up by December 31, 2026 and they're waived. The Loyalty Launch is a one-time project fee, so it isn't waived.
Can you guarantee I'll rank #1 on Google?
No, and be wary of anyone who does. Nobody controls Google's rankings. What I can promise is a complete, active, well-kept presence that gives customers good reasons to choose you.
What areas do you serve?
Anywhere in the U.S. I'm based in Texas and work with small businesses nationwide. Setup is fully remote: we go over your checkup on a free call, you add me as a manager on your accounts, and from then on approvals happen by text or email and check-ins by phone or video.
Why is sales tax added?
Texas treats some online services, like website and listing upkeep, as taxable. Where it applies, the tax is shown as its own line on your invoice.